Shop FAQ
- Shipping
- Returns and Refunds
- Orders
- Security
- Payment
Shipping
All goods are packed in padded white envelopes (Jiffy Lites G4).
- SA Goods are sent via Couriers.
(Delivery is usually within 7-10 working days).
- International orders are sent via OCS Couriers to their hubs overseas
(7-10 days) and then posted by normal parcel post.
- Delivery to the UK is normally 7 -10 working days.
- Delivery to the USA is normally 7-10 working days.
Shipping is handled by third party logistics companies and while we will endeavor to ensure your order will arrive within the time frames listed above we cannot make any guarantees. Should you have any queries concerning the status of your order please feel free to contact us at
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. Please include your order number in all correspondence.
Returns, Refunds and Queries
Should you wish to make a return or request a refund please contact us at
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. Please include your order number in all correspondence.
Orders
Orders are processed as soon as payment has been received. To check the status of an order follow the link you have been emailed with your order confirmation.
Security
We do not collect any personal information at the Kickoff-shop.com.
Credit card details are collected securely by an external payment processor.
For details of the Kickoff-shop.com general privacy policies please review our Privacy Policy .
Privacy Policy
Touchline Media and www.kickoff.com respect the privacy of those individuals who visit and use our site. This statement outlines our strict policy towards safeguarding any information disclosed to us.
www.kickoff.com will store your personal details securely and will not sell, trade or rent your personal information to third parties.
Upon request we will remove any subscriber (and his or her personal information) from our mailing lists. Any such request should be sent via email to
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with the words 'Please remove from Mailing List' in the subject line.
Touchline Media is not responsible for the content or the privacy policies of external web sites to which we may link
Payment
Payment is accepted via credit card and EFT (Electronic Fund Transfer)
If you chose Credit Card as payment option (in the final stage of your order confirmation):
- kickoff-shop.com accepts payment from VISA, Mastercard.
- Payments are processed in South African Rand (ZAR).
- kickoff-shop.com has no control over the conversion rate at which credit card companies will process international credit cards, although we will endeavor to display up to date prices in international currencies.
